Table of Contents
- How to place an order in ByEnzo Jewelry?
- How long does it take to process my order?
- How long does it take to receive my product?
- What if I have to pay customs duty?
- What about the after-sales services?
- Any warranty is given from ByEnzo Jewelry?
- How to make sure of the purity of the Platinum?
How to place an order in ByEnzo Jewelry?
To place an order, you would have to join as a member first.
Then add the product into the cart and complete the payment through PayPal. Or if you have any queries, please do not hesitate to contact us. Please refer to the following image in How to join as a member.
Register as a member from ByEnzo Jewelry Website
Please click the human-like icon on the right-handed concern of the page, then the following box will pop out. Fill in your email and create a password to proceed.
How long does it take to process my order?
Since all of the platinum jewelry pieces are made to order, we do not usually have stock at our store, while you could always send us an email to confirm with us.
Yet, we would usually suggest a 10-12 working days for the completion. If you have a specific date that you wish to receive the product, please send us an email and we will try to catch up the schedule for you within our best.
How long does it take to receive my product?
In most cases, 3-4 working days, in some extremely fast and smooth occasions, you might receive the parcel within 2-3 working days. Please note that ByEnzo Jewelry could NOT control the speed of the deliver, especially when it comes to tax clearance. There is a certain chance that you will have to pay the custom duty in your home country.
While if you are ordering from the United States, there is trade agreement between the States and Korea, therefore, the tax clearance procedures tend to be smoother based on our experiences.
What if I have to pay customs duty?
ByEnzo Jewelry will provide the best help in solving tax clearance but please understand that if there is custom duty occur, the buyer, has to pay for the taxation. While ByEnzo Jewelry will only provide relative documentation when it is needed.
Please contact us for more information in how does ByEnzo Jewelry handle tax clearance through E-mail.
What about the after-sales services?
ByEnzo Jewelry provides Free after-sales service to some extends; for
Free After Sales Service
Issues related to the chain connections, brightness, polishing, loosen of jewelry, etc., are free for maintenance.
Only products purchased in our shop would be able to enjoy free after-sales services, only when there is product identification number is possible, please find your product id from the product certification alongside the product.
Products without identity number and chain-type products that are made before 2010 should have our company’s logo to enjoy free after-sales services.
Paid After Sales Service
Gilt service for necklace and ring (Free gilding service is available for once no matter what circumstance and period only)
Required time depends on countries, and it usually takes 3-7 days (Saturday, Sunday and Public holiday are excluded)
Any warranty is given from ByEnzo Jewelry?
Yes. After you have purchased ByEnzo’s product, we will send you a product contract as confirmation, stated below:
The product contract will have your personal information, including, name, contact number address and Email address. Moreover, it stated the product you have purchased with ByEnzo Jewelry.
After the completion of the platinum chain, we will provide the warranty letter, which is the product report alongside with the product to you. So, there will be your customer ID, weight of the chain in gram, and the product name as well. Whenever you need any after-sales in the future, you can simply provide the customer ID so we could trace the production record of your product.
The Customer ID is also engraved on the back side of the clasp for some model, for example, the Standard, Dual and Lock Chain style.
How to make sure the purity of the Platinum Jewelry？
Every platinum chain has the PT 950 hallmarking on the backside of the clasp to prove the purity of Platinum. For more information about the hallmarking please read more from the hallmarking introduction in ByEnzo Jewelry.
Since 2002, our Seoul-based business has been synonymous with high-quality jewelry, a long-standing tradition, and masculine elegance. ByEnzo Jewelry does not only insist on the tradition of hand craftsmanship, but we are also embracing the new crafting technologies. ByEnzo Jewelry will continue the work and passion in creating high-end men's platinum jewelry, with the same dedication.
If you have any quires, Please send us Email.