In order to send in your ByEnzo jewelry for service, please email firstname.lastname@example.org and include the following information:
> Full name
> Contact number
> Shipping address
> Detailed description of the repair
> Receipt (if purchased within a year for warranty coverage)
> Style number (if available) or take a clear picture of the item so that we can identify the style number
> Has the repair item ever been resized or modified (Y/N):
If yes, please specify
Once you forward the above information to our repair service team, we will send you a packing slip and service order number to track your repair.
Please be sure to print out the packing slip and include it with your jewelry. If you purchased your jewelry less than a year ago, please include a copy of your receipt.
We recommend insuring the package with FedEx or UPS and keeping the tracking number for your records. Please pack repair item(s) securely to prevent damage during transit. However, we do not return original packaging, so please do not send any repair item with packaging materials such as jewelry boxes or pouches that require to be returned.
Do not hesitate to Contact Us if you have any questions.
Have a Question?
You may contact ByEnzo
Monday – Sunday: 10 AM – 8 PM ET
You can also send us a message and we will respond within two business days.