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For International Returns & Exchanges

To submit an international return or exchange request and obtain your Return Authorization number, please contact our client service team at info@byenzojewelry.com with your full name, email address, and order number.

Once your return request is authorized, you will receive an email with detailed instructions on how to return or exchange your item(s), including instructions on return shipping. Please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number. Please be sure to attach the pre-paid return shipping label to the outside of the box.

We will send you email updates regarding the status of your return request, including when your return is received at our facility and when your return is exchanged or refunded. Please be advised that it will take 10-14 business days for the refund to reflect on your credit card statement. 

Have a Question?

You may contact ByEnzo
Monday – Sunday: 10 AM – 8 PM ET
at +82-744-9946.

You can also send us a message and we will respond within two business days.

By submitting this form you agree to our Privacy Policy.

EXCLUSIVE SERVICES-

Complimentary Gift Wrapping

Complimentary Ground Shipping

Download Catalogs

EXCLUSIVE SERVICES-

Complimentary Gift Wrapping

Complimentary Ground Shipping

Download Catalogs

MAY WE HELP YOU?-

Call or Email Us
FAQ’S
Shipping and Delivery
Special Request
Repair Service
Terms & Conditions Privacy Policy
Bank Account No.

MAY WE HELP YOU?-

Call or Email Us

FAQ’S

Shipping and Delivery

Special Request

Repair Service

Terms & Conditions Privacy Policy

Bank Account No.

FIND US ON-

FIND US ON-

info@byenzojewelry.com

(+82) 2-744-9946
Monday to Friday 10 a.m. til 8 p.m. (Excluding public holiday)
Zip: 03130
S1005 / 1006, Hyosung Jewelry City, Inui-dong, 48-2 Jongno-gu,

Seoul, South Korea

Do you have any questions?

If you have any questions,
please feel free to contact us by email.

contact us

Email: info@byenzojewelry.com
Phone: (+82) 2-744-9946
What’s App: (+82) 10-2482-6688
Business Hours: Monday to Friday 10 a.m. till 8 p.m.
(Excluding public holiday)
Address: S1005 / 1006, Hyosung Jewelry City, Inui-dong, 48-2 Jongno-gu, Seoul, South Korea.

You can also send us a message and we will respond within two business days.
By submitting this form you agree to our Privacy Policy


ALL PURCHASE ITEM WILL BE PACKED CAREFULLY.

We deeply understand that all the products you have ordered from us are extremely precious to you, so we will do our best in order to send out the products carefully and promtly.

We include a high-end leather case for each product purchased but if you would like to change into wooden case, it is possible as well.

platinum bracelet ByEnzo Pt950 leather gift box

FREE DELIVERY SERVICE IS INCLUDED.

After completing the transaction, the product will usually be arriving within 10 working days.
Depending on the delivery region, it takes between 3 and 7 days to complete the delivery.

We will afford the fee whenever there is extra fee occur during the process.
For special regions, please write us mail for more information.


Copyright 2023 © ByEnzo Jewelry
Seoul Korea
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