FAQ’s

The Customers have to bear the custom duties if any is occured. ByEnzo is not responsible for paying any extra taxation. However, if document is required by the custom, ByEnzo Jewelry will assist in providing related documentation only.

ByEnzo is under Enzo Limited Company that based in South Korea. All products can be purchased in our mother company and you could consult any kinds of information from Enzo as well.

Non-members can purchase. But as a member, you could receive more information about the latest news.

We will send out the finished product in 15 working days.

You could select either bank transfer or PayPal to complete the payment.

You could confirm the order by logging in to ByEnzo homepage.

ByEnzo will send out the tracking code after the products are sent.

Delivery time differs based on location different and expected arrival time will be sent after you have placed the order.

Internetional delivery is available.

We will select the best delivery method according to your situation.

You do not need to pay for the delivery fee. Free delivery service.

Bespoke is available.

Our team will communicate with you and based on your idea in order to sketch the draft. Then, we will create a 3D draft that you can view the design in a more realistic way. We always welcome opinions at anytime and create the best bespoke accessory according to your wish.
ByEnzo will share files with you through Google docs, so please provide email or any social media that we could contact you for further procedures.

Please go to ‘Measurement Method’ page for more information.

Yes, we support engraving service. In ByEnzo, we provide various character styles for you to select and you are welcome to select any one from it.

We could provide some recommendations on which style is the mostly picked.

We are sorry that all bespoke items could not be cancelled. Therefore, please think twice before you place an bespoke order. Thank you for your understanding.

If flaws appeared because of our fault during the manufacturing process, we are happy to exchange the product.

ByEnzo offers both offline and online channels for customers to buy our products.

Online channel

This website is the official selling point of ByEnzo Jewelry, so you can always purchase a product from this site.

www.byenzojewelry.com

For other Social Media, you could view more pictures from our Pinterest or Instagram.

Pinterest: ByEnzo Jewelry
Instagram: byenzojewelry

Offline channel

ByEnzo has one display store in Seoul, South Korea, our opening time is from 10 am to 8 pm during the week. If you are not able to visit our store in person, ByEnzo could offer live video calls through Skype, What’s App, or We chat based on your request.

While at present, we are only able to deliver services in both English and Chinese, please bear with us if you do speak other languages, thank you.

Contact Us for more information!

ByEnzo will provide warranty for each single item.

When the after sales service does not invovle adding new materials, it is free of charge. However, if new materials is added, you would have to pay for that.