ByEnzo is under Enzo Limited Company that based in South Korea. All products can be purchased in our mother company and you could consult any kinds of information from Enzo as well.
Non-members can purchase. But as a member, you could receive more information about the latest news.
We will send out the finished product in 15 working days.
You could select either bank transfer or PayPal to complete the payment.
You could confirm the order by logging in to ByEnzo homepage.
ByEnzo will send out the tracking code after the products are sent.
Delivery time differs based on location different and expected arrival time will be sent after you have placed the order.
We will select the best delivery method according to your situation.
You do not need to pay for the delivery fee. Free delivery service.
Our team will communicate with you and based on your idea in order to sketch the draft. Then, we will create a 3D draft that you can view the design in a more realistic way. We always welcome opinions at anytime and create the best bespoke accessory according to your wish.
ByEnzo will share files with you through Google docs, so please provide email or any social media that we could contact you for further procedures.
Please go to ‘Measurement Method’ page for more information.
Yes, we support engraving service. In ByEnzo, we provide various character styles for you to select and you are welcome to select any one from it.
We could provide some recommendations on which style is the mostly picked.
We are sorry that all bespoke items could not be cancelled. Therefore, please think twice before you place an bespoke order. Thank you for your understanding.
If flaws appeared because of our fault during the manufacturing process, we are happy to exchange the product.
You can always order from both online and offline channels.
ByEnzo will provide warranty for each single item.
How to define paid and free after sales services?How much does it cost for paid after sales services?
When the after sales service does not invovle adding new materials, it is free of charge. However, if new materials is added, you would have to pay for that.
Have a Question?
You may contact ByEnzo
Monday – Sunday: 10 AM – 8 PM ET
You can also send us a message and we will respond within two business days.