FAQ’s

The customer will have to bear the customs duties.

When shipping to the United States, our customers usually do not pay for any taxation.
Even if there were customs duties, it would be roughly $150-250 USD.
It will cost about $450-500 USD in Europe, depending on the country. For more information, please get in touch with us via E-mail.

Yes, ByEnzo Jewelry has an offline store in Seoul, South Korea.
Our operating hour is from 10:00-20:00 KST every day, expect some public holidays.

Once we have received your order, we will process it immediately during our office hours;
however, if an order is placed during weekends and public holidays, it will be processed on the next working day.
Typically, it will not take more than 24 hours.

Payment via PayPal or bank transfer is accepted.

If you do not have a PayPal account, you could still proceed with your credit cards without having a PayPal account.
Please select ‘Pay with PayPal’ first then, when you are directed to PayPal’s website,
please fill in the credit card information directly and complete the payment.

For bank transfer information, please use the following details:
Bank Name: KOOKMIN BANK
Bank Address: 5th FL. Kookmin Bank Bldg. 84, Namdaemun-ro, Jung-gu, Seoul, Korea
SWIFT CODE (B.I.C.): CZNBKRSEXXX
Account Number: 008668-11-007386
Account Holder: YANG SOCK JIN (BYENZO)
Contact Tel: +82-2-744-9946

Once we have received your order and confirmed your payment, we will send you an e-mail with a product contract.

Please visit FedEx and use the tracking number that we have provided.

The delivery period depends on the recipient’s country, yet it usually takes 3-5 working days to ship to the United States and most European countries.
For Australia, it usually takes 4-6 working days, depending on the region.
For the rest of the world, please get in touch with us for more information.

No, it is free international shipping.

Yes, we offer bespoke service. Please get in touch with us for more information.

For further information please refer to the following link.
BESPOKE JEWELRY SERVICE
https://www.byenzojewelry.com/bespoke-jewelry-in-byenzo

1.5cm~2cm on top of the actual wrist length is suggested for a comfortable wearing experience.
If you prefer more room between the chain and the wrist, adding up to 3cm is also recommended. However,
if you would like to add more lengths, please E-mail us for further information. Besides,
for the bangle bracelet, we do suggest contacting us for further assistance.

Yes, we offer a complimentary engraving service when purchasing from us.
Initials, symbols, and memorial dates are the most engraved.

For further information please refer to the following link.
Initial Engraving Service
https://www.byenzojewelry.com/handwritten-initial-engraving

Once we have confirmed your order, in most cases, we do not accept cancellation; since each chain is hand-crafted,
cancellation is prohibited once the production has started.

Unfortunately, exchange or refund is not accepted. ByEnzo Jewelry will ensure each jewelry piece is stored and packed nicely so that it will not be damaged during the delivery process.
Therefore mind-changing reason is not accepted for exchange and refund.

Yes. It is possible if you would like to trade in your previous chain for a new one.
For more exact trade-in price and percentage, please E-mail us for further information.

Yes, we will attach a product certificate for each item purchased.
In the certificate, we will indicate the material used and the final weight of the chain.